Refund and Cancellation Policy

1. Free listings

Creating and keeping a business listing on OctaPages is free. There is nothing to cancel or refund.

2. Plugin subscriptions (autopay)

Plugins such as the WhatsApp CRM are billed monthly or yearly through an autopay mandate you approve with Razorpay. Prices are in Indian Rupees and GST is added and shown before you pay. We email a GST invoice for every charge, and remind you before a yearly renewal.

3. Prepaid plans

Prepaid plans (1, 3, 6 or 12 months) and sponsored plans are paid once for a fixed period and do not renew automatically; we remind you 7, 3 and 1 days before one ends.

4. Cancelling

You can cancel a subscription at any time from My Apps → Billing, or by writing to us. It stops renewing, and the plugin stays available until the end of the period you have paid for. Nothing more is charged after you cancel.

Switching a plugin off ("Deactivate") hides it but does not stop billing; to stop billing, cancel.

5. Refunds

• First purchase of a plugin or plan: a full refund if you ask within 7 days of the payment.
• A renewal you forgot to cancel: a full refund if you ask within 48 hours of the charge and have not used the plugin since.
• If we cannot provide the service you paid for because of a fault on our side for more than 24 hours in a row: a refund or credit for the days affected.
• Payments made twice by mistake: the duplicate is refunded in full.
• If we suspend a business for breaking our Terms of Service: no refund for the remaining period.
• Other partial periods after cancelling are not refunded; the plugin simply stays available until the period ends.

6. How refunds are paid

We decide a refund request within 2 working days. An approved refund is sent through Razorpay to the original payment method; it normally reaches you within 5 to 7 working days, depending on your bank. We issue a GST credit note for every refund.

7. Contact

To cancel or ask for a refund, write to [email protected] with your registered email and the invoice number, or use the grievance form at https://octapages.com/grievance.